Frequently Asked Questions

 

Where do We manufacture our products?

Our products and materials are manufactured in Cairo, Egypt from only the best local manufacturers to ensure the highest quality.

How long will it take to receive my product?

Orders are processed, packaged, and shipped out from our warehouse within 1-2 business days of placing an order. 

It should take between 1-2 business days for domestic orders to be received once a shipping confirmation email has been received.

Do you ship to Sahel?

Yes we offer two day shipping to Sahel, however there is an additional 50 LE charge on all orders to Sahel.

Do you offer international shipping?

No not yet, but we are working on it and will soon be accepting international orders. 

Will our swim shorts withstand chlorine's effects?

Our shorts are made with 100% high quality polyesters. Polyester is known to be the most durable fabric against chlorine's harsh effects.

How should the Swim Shorts be washed and cared for?

You should immediately rinse your swim shorts after every use as chlorine and salt water are still harsh on any swimsuit.

It is best to hand wash the swim shorts, however if using a washing machine be sure to wash on the  delicate setting with cold water(30 degrees).

Do not tumble dry the swim shorts but rather leave them to air dry but not to be left in direct sunlight

Only cool iron them inside out or use a steamer on low heat setting if needed

How can I know which size will fit me?

Our swim shorts fit around one size smaller and are more slim fitting than regular brands, so we urge that you always go one size up from your normal size. For more information please carefully refer to our detailed size guide before making a purchase to ensure the piece fits you correctly and to avoid future exchanges. There you will find all the information needed to select the fit size for you. 

Returns and Exchanges?

We do not allow for returns, however, we do allow for size or print exchanges within 14 days. For the full details on our return/exchange policy please visit our Returns and Exchanges page found down below.

Social Media Collaborations?

If you are interested in collaborating or promoting Kai Collections, please email info@kaicollections.com with your social media account links and we will get back to you as soon as possible  

Wholesale?

if you are interested in wholesaling or partnering with us please contact us at info@kaicollections.com